Blue Round Neck Pointelle Structured 3/4 Sleeves Crop Top

REFUND POLICY

Thank you for choosing Pure Knits as your
preferred shopping destination. We are committed to ensuring your complete
satisfaction with our products. Please take a moment to familiarize yourself
with our return and exchange policy.

RETURN & EXCHANGE

As Pure Knits, our goal is to provide
top-quality products and outstanding service. However, if you happen to receive
a damaged product or an item that doesn’t match your order, we are here to
assist you. Please review our return and exchange guidelines below:

DAMAGED OR INCORRECT PRODUCT

In the event that you receive a damaged
product or an incorrect item, kindly return it to us along with your order
number.

Upon receiving the product and confirming
the issue, we will promptly dispatch a replacement to you.

EXCHANGE POLICY

As per our company policy, we do not offer
refunds or accept returns once a product has been sold. Nevertheless, we
provide the option to exchange the product for a different size, subject to the
following conditions:

• Return / Exchange requests must be initiated within 48 hours (2
  working days) of the products delivery.
• Exchange is allowed with the inclusion of transportation fees.
• To request an exchange, please send an email at pureknits.co with
  your exchange request.
• Once acknowledged by our team, you will be responsible for returning
  the product to us. Please note that we do not provide a reverse pickup service.
  Its important to obtain an acknowledgment receipt from the courier person,
  including their signature and mobile number, as Pure Knits cannot be held
  responsible for lost shipments.
• The cost of return shipping is the customers responsibility and is
  non-refundable. We recommend using a traceable mail service.
• For the exchange, please send the product to the following address:
  Our Business Address.
• To qualify for an exchange, the product must be unused, unworn,
  unwashed, undamaged, with all labels and tags and accessories intact, and in
  its original packaging.
• Please include your name, address, and email on the parcel, along
  with the desired size for the exchange.
• Please note that only one exchange is permitted per order.
• Size exchanges are available, and you can select a bigger or smaller
  size of equal value to the exchanged product, with the shipping/ COD costs to and
  from deducted.

CANCELLATION OF ORDERS

• Prepaid orders cannot be canceled.
• By placing an order, the customer agrees not to dispute Pure Knits
  decision and accepts our judgment regarding cancellations.

Credit note for
Unavailable Sizes

If the desired
size for an exchange is unavailable, we will issue a credit note.

This credit note
will be sent to your email and can be utilized for your next purchase on the
Pure Knits website.

 Please ensure you use the credit within 30
days of its issuance.

Partial Order
Exchange

Yes, you can exchange eligible products
within 48 hours of delivery. Please note that certain items may not be
returnable or exchangeable.

Fit Issues

If a product doesn’t fit, and you require a
different size, please request a size exchange with our customer service team
within 48 hours of receiving the product. We will do our utmost to assist with
size exchanges, subject to availability. If the requested size is unavailable,
we will offer you the option of a credit note for future purchases.

Non-Acceptance of Exchanges

Exchanges/Returns are not accepted due to
reasons such as dissatisfaction with the material or color of the dress. We
strongly recommend thoroughly reading the product description and reviewing all
product images before making a purchase. Additionally, you can contact us for
further details about the product.

Please be aware that our products are
meticulously crafted by skilled artisans, and variations in color, finish, and
overall appearance may occur. These variations can be influenced by the
accuracy of your monitor’s display, and we appreciate your understanding in
this regard.

Please note that there may be a 10-12%
color difference depending on your device’s screen resolution and camera
lighting. We do not accept exchanges or return for color variations in such
cases.

Exchanges/Returns are not accepted for
products that have been washed or worn.

Products purchased from the SALE section
are not eligible for returns or exchanges.

We hope this policy clarifies our approach
to returns and exchanges at Pure Knits. Should you have any questions or
require further assistance, please do not hesitate to reach out to us at email id

Thank you for choosing Pure Knits, and we
look forward to serving you!